Industry and Role

AI for Hospitality

Practical AI for hotels, venues and hospitality groups: guest communications, reviews, marketing and day-to-day admin.

Illustration of a hotel reception desk with a service bell, key card and booking screen
Length
1 hour to full day
Delivery
In person or online
Group size
Up to 25 people
Level
Beginner
Price
From $1,800 + GST

Who it's for

Front-of-house, guest relations, marketing, events and operations teams in hotels, venues and hospitality groups.

Before you start: None. Free or business versions of common AI tools are enough.

What your team will be able to do

  • Analyse reviews and complaints from guests
  • Write difficult emails in an empathetic house style
  • Produce presentations and data analysis for reporting

A typical session covers

Every session is hands-on. The exact mix depends on the length you choose and your team's experience.

Module 1

Guest communications

Review replies, booking emails and complaint responses that sound like you.

Module 2

Marketing and events

Menus, event packages, social posts and promotions.

Module 3

Operations and admin

Rosters, checklists, procedures and training notes.

Module 4

Safe use

Guest privacy and what never goes into an AI tool.

Formats and pricing

AI for Hospitality runs in any of these lengths, for up to 25 people per session.

1 hour
An overview of the course with live demos.
from $1,800 AUD + GST
2 hours
The core modules with guided, hands-on exercises.
from $2,500 AUD + GST
3 hours
Expanded fundamentals, more tools and use cases, and a capstone exercise.
from $3,200 AUD + GST
4 hours
Everything in the 3-hour session, plus space for exploration, group work and discussion.
from $4,000 AUD + GST
Full day
The complete course, plus a build session where each team leaves with something it will keep using. Up to 7 hours.
from $6,000 AUD + GST

Please note: prices do not include travel or customisation. Sessions use our standard course material; building the session around your team's own work is a customised curriculum, charged per day of preparation. Travel is quoted separately.

Common questions about AI for Hospitality

Can you run it at our venue?

Yes, on site and outside service hours.

Is it suitable for casual staff?

Yes. Shorter sessions work well for front-of-house teams.

Do we need special software?

No. Free or business versions of common AI tools are enough.

Ready to train your team?

Book a short briefing. We'll talk through your team, your tools and the right length for AI for Hospitality.

Book a Briefing